Frequently asked questions
How can I contact customer support?
We are always here to help you find your perfect signature scent or assist you with an existing order. You can reach us directly via Call or WhatsApp at +91 8360542191.
Are your perfumes 100% authentic?
Absolutely. At Luxury Perfume Store, authenticity is our strict guarantee. Every single fragrance we sell is 100% genuine and original. We source our inventory directly from authorized brand distributors and trusted wholesale networks. We do not sell fakes, first copies, clones, or diluted fragrances.
What exactly is a "Tester Bottle"?
Tester bottles are 100% authentic perfumes manufactured by the original luxury brands (like Chanel, Armani, Tom Ford, YSL, etc.) originally intended for display on high-end department store counters.
- The Juice: The liquid inside is the exact same, high-quality original fragrance as the retail version.
- The Packaging: To offer you massive wholesale discounts, testers usually ship in plain white or brown cardboard boxes instead of the expensive, sealed cellophane retail packaging.
- The Verdict: If you care about the premium fragrance inside the glass and not the cardboard box it comes in, testers are the smartest way to buy luxury perfumes at a fraction of the cost!
Do tester bottles perform the same as retail bottles?
Yes! It is a common myth that testers are "weaker" or "stronger." The formulation, concentration (EDT, EDP, Parfum), longevity, and projection are exactly the same as the sealed retail versions. The liquid is drawn from the exact same manufacturing batch.
Do tester bottles come with a cap?
Most tester bottles come with their original decorative caps. However, depending on the brand and the specific manufacturing batch, some luxury houses occasionally distribute their testers without the heavy decorative cap. If a cap is missing, the bottle will arrive with a secure protective plastic ring or small transit cap over the atomizer to prevent leaking.
Are these tester bottles used or sprayed?
No. Every tester we sell is 100% brand new, strictly unused, and fully filled by the manufacturer.
Do you ship anywhere in India?
Yes, we provide reliable and fast shipping to all pin codes across India! No matter where you are located, we will securely pack and deliver your luxury fragrance right to your doorstep.
How long does delivery take?
Orders dispatched from our Ludhiana store typically take 3 to 7 business days to arrive, depending on your location in India. Customers located in or near Punjab can expect even faster delivery!
Is it safe to ship fragile glass perfume bottles?
Yes. We understand that luxury perfumes are fragile. Every single order is rigorously packed in multiple layers of heavy-duty bubble wrap and placed inside a sturdy corrugated box to ensure it reaches you in pristine, unbreakable condition.
How can I track my order?
Once your order has been dispatched, we will provide you with a courier tracking link via WhatsApp/Email so you can monitor your package’s journey in real-time.
What is your return or exchange policy?
Due to the personal and cosmetic nature of fragrances, we generally do not accept returns or offer refunds if a bottle has been opened/sprayed or if you simply do not like the scent (this ensures we maintain strict hygiene and authenticity standards for all customers).
However, if your product arrives damaged, leaking, or if the wrong item was sent, your satisfaction is our priority and we will resolve it immediately.
What should I do if my bottle arrives damaged?
While very rare, if damage occurs during transit, please contact us on WhatsApp at +91 8360542191 within 24 to 48 hours of delivery.
Pro Tip: We highly request all customers to take a continuous, unedited Unboxing Video when opening their package. This makes processing any damage claims with our courier partners fast and 100% hassle-free!
Can I request a specific perfume if it is not listed on your website?
Yes! If you are looking for a specific designer or niche fragrance that is currently out of stock or not listed, please drop us a WhatsApp message at +91 8360542191. We will do our best to source it for you at the best possible price.